Policies
- All services my be requested within a minimum of 48hrs in advance and will be subject to availability of the schedule.
- Hourly rates have a 1 hour charge minimum. Fees are then calculated for every 15 minutes of service. (Starting from our office until service is completed but do NOT include the cost of merchandise, repairs, fees or services by our referral network providers).
- Prices are subject to change.
- We accept Visa & MC.
- For rush requests, evening & weekend service jobs and orders will be subject to premium rates.
- Cancellation Policy: 24 hours notice or a $50.00 fee will apply (for hourly rates) and 24 hours notice or a $150 fee for any of the packages. If expenses have been incurred, the client is responsible for them.
- All merchandise or services purchased on behalf of the client MUST be paid in advance, unless the customer has their credit card information and credit card authorization form signed and on file.
- Your credit/debit card will be charged in full at the time your order(s) are made. If your credit card is declined, your order will be cancelled and we will attempt to notify you if you have provided us with valid contact info (email & phone numbers)
- At ZCSF, we will not be held responsible for client dissatisfaction with merchandise purchased at their request.
Privacy Policy
At ZCSF, we will not share, trade or sell any of your personal information with any third party unless it is necessary to carry out our services for you. All personal and credit card information obtained by ZCSF is gathered for the purpose of providing concierge services and billing the client for services rendered. At no time, will the collected information be disclosed to a third party, except for the purpose of completing the client’s financial obligation to ZCSF.
Absolute Confidentiality
All data communicated to us for the purpose of delivering the tasks assigned to us are either kept confidential or destroyed after each delivery. Your privacy is handled with the utmost discretion and respect.
Credit Card Policy
Clients using a credit card must sign a contract stating they agree to all charges made by ZCSF and will receive an emailed statement for each transaction.
***** ZCSF reserves the right to refuse any and all requests and services that are illegal, unethical, or would put our staff in dangerous &/or compromising situations.